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Staff Training
4 intensive sessions for waitstaff and hosts. Training in sales techniques, upselling, handling difficult guests, plus a final assessment and a mystery-guest check.
What's included
Service standards training
Active upselling techniques, raising the average check and handling conflict situations.
Final assessment
Running a final assessment and testing every employee's knowledge.
Quality control (mystery guest)
2 visits using a specialized checklist for an objective evaluation of practical skills (the bill/deposit is covered by the owner).
Result
An established premium service standard and a noticeable rise in average check.
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